Prompt service is just a click away.

Our technicians are able to help you quickly by advising you on the phone or by connecting live to your system (requires a stable internet connection).

If you need help on-site, we will coordinate all details with you. 

 

 

 

Our Mission is to Minimize Machine Downtime

Having the right spare parts and supplies on hand will help to minimize downtime. When you order an IMPACK solution we will always recommend the necessary spare parts.  Our documentation includes up-to-date, easy-to-read information on installation, operation, maintenance and troubleshooting.

You can request documentation, order parts, or request help with troubleshooting using one of the forms below.

You can also email us the way you always have. 

 

Manuals & Documentation

Pre-installation Manuals, Operator's Manual, Maintenance Manuals, 
Parts Catalogs; 

 

Click to Request

 

Order Parts

Reach out for replacement parts. Check your machine manual for a list of parts that should be kept on hand at all times in order to avoid downtime. It's a good idea to check your parts stock on a regular basis.

Click to Order

 

Troubleshooting

Getting an error message? Something not quite right and you can't figure out what to do? We'll help you get back to maximum speed and productivity quick. Click here to fill out the form and give us the details.

 

Click to Request

Refresh Training

Initial indepth training is included with the purchase of your new IMPACK machine and included with your startup package. But maybe you have new personnel that need to get up to speed on the operation of your IMPACK solution, or you just want to refine the skills of your current staff so you can meet maximum productivity. Our expert trainers are ready to help. 

 

Click to Request

Meet Our Team

We are skilled engineers, dedicated service technicians and trainers who work with you to ensure your machines are operating at maximum efficiency.

We Speak your Language

Our technician's speak English, French, Spanish, and Chinese.

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SERVICE, SERVICE TEAM

Jonathan Lemay

Service Coordinator – Technical Expert

Canada USA
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SERVICE, SERVICE TEAM

Odilon Perez Nieto

Service Technician (Mexico) & Part Specialist

Canada Mexico
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SERVICE, SERVICE TEAM

Anthony Royea

Service Technician and Application Specialist – Europe

Europe
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MECHANICAL DESIGN, SERVICE TEAM

Michel Beauséjour

Senior Mechanical Designer & Logistic Expert

Canada
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MECHANICAL DESIGN, SERVICE TEAM

Javier De La Calle Alonso

Mechanical Designer and Application Specialist

Canada Spain Mexico
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MECHANICAL DESIGN, SERVICE TEAM

Charles-Olivier Armand

Application Engineer

Canada USA
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MECHANICAL DESIGN, SERVICE TEAM

Raphaël Desmarais

Mechanical Designer & Service Technician

Canada
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IMPACK CHINA, SERVICE TEAM

Kequan Du

Service Technician

China
Jean-Charles Fortinwebp

Jean-Charles Fortin

Technical Support Specialist
Jayson Derubertiswebp

Jayson DeRubertis

Service Technician and Instructor
Alexandre Bélangerwebp

Alexandre Bélanger

Technical Support Specialist

Other Service Questions

To request manuals & documentation, refresh training, order parts or get troubleshooting click on the links above or send our team an email. For all other service related questions please fill out this form.